Frequently Asked Questions

Can I return items that are not in perfect condition? 

You must send in pictures of the damaged items to our support, so that we can investigate and work on a solution . please read out returns policy click here


What is your return policy?

To read through our returns policy please click here

Where can I find the size chart?

Our size charts are listed below

Men's size chart click here

Women's size chart click here


Is there a minimum purchase amount?

There is no minimum amount to purchase but to activate our free worldwide shipping, one must spend over £200

Can I return an item if it's out of season?

the answer to this question is no, please read out returns policy click here


I ordered something and its too big, what should I do?

Unfortunately, we do not exchanges for size mistake on your part. please read our return policy click here


Do you have any promotional discounts for students?

Do don't have student discounts but we offer discount to return customers

 

How can I return an item?

Before returning your items please contact to team with your picture and order number please read returns policy:

Returns Policy


What is your return policy?

please click here

 

Does this store have any offline locations?

We don't have any offline locations at this time.

Do you have sizes petite through plus ? 

We have sizes that fit everyone and every type of body shape.


How much does shipping cost?


- UK delivery: £7.99

- Western European: £17.50

- Other European: £18.50

- North America: £18.50

- Australia / Japan: £25

- Rest Of The World: £25

 

What are your hours of operation?

Our opening times are: 09:00 - 17:00

How long will it take to receive my order?

For UK costumers, It will take 1-4 days, after your items has been made, and depending where you located internationally it may take longer. (1 to maybe 2 weeks)

 

Is More Than Garment's clothing really handmade? 

Yes, all clothing is handmade.

Do you deliver internationally? 

Yes we do, pricing will differ depending on your location.

 

If you have any questions regarding our store, feel free to contact us using the form below. We will reply to you within 24 hours. Please note that we have a strict no refund policy. We are unable to accept returns on any new item purchased after the order has been paid and shipped.